Former restaurant executives make great restaurant technology executives. Why? They’ve seen the full picture. Before Justin Falciola joined Deliverect, he was a prospect, spending years working in tech at Papa John’s and later CKE Restaurants, parent company of Carl’s Jr. and Hardee’s. In this episode, we talk pizza, drive-thrus, AI, and new opportunities — plus, of course, DoorDash’s big reservations news!
Topic Time Stamps:
1:30: News! DoorDash announces its SevenRooms integration
10:00: …and they made a robot.
13:25: Welcome, Justin + more on his front-row seat to the digital restaurant transformation
23:00: Kristen makes a late arrival to the pod + Justin discusses making the leap from restaurant exec to restaurant technology exec
27:50: Why ex-restaurant people make great restaurant tech people
30:03: Should restaurant companies move faster, like at the speed of tech companies?
37:04: How AI and LLMs are changing the way we order at restaurants — and where to find the real opportunities
42:50: (Spoiler alert: the AI opportunity is in the drive-thru, but not where you think!)
